FAQ
Help & Support
Frequently asked questions
Everything you need to know about your Solène ritual.
How soon will I see results?
Most customers notice visibly brighter skin within 2–4 weeks of consistent use. Our Vitamin C Serum works from the very first week.
Are your products vegan and cruelty-free?
Yes. Every Solène product is 100% vegan, paraben-free and never tested on animals. EU certified clean beauty.
Can I use all three products together?
Absolutely — our 3-step ritual (Exfoliating Toner → Vitamin C Serum → Dark Spot Cream) is designed to work as a complete routine and delivers the best results when used together.
Do you offer free shipping?
Yes — free shipping on all orders over €70 across Spain and the EU.
What is your returns policy?
We offer free returns within 30 days if you are not completely satisfied with your results.
How should I store my products?
Store in a cool, dry place away from direct sunlight. All products have a 12-month shelf life once opened.